This page shares How we choose businesses and services across Kansas to list on our website. Each business that we select on “Best in Kansas” goes through a strict 25-point inspection checklist which includes everything from checking reviews, facilities, ratings, reputation, history, complaints, satisfaction, trust, and cost, to general excellence.
A detailed version of our 25-point checklist is given below. Remember that A few items may not be applicable to all businesses and services.
Best in Kansas 25-Point Inspection Checklist:
Customer Feedback and Reputation:
1. Online Reviews:
Check online reviews on platforms like Google, Yelp, and industry-specific forums and websites. We closely Look for a balance of positive and constructive reviews.
2. Ratings:
Evaluate the business’s ratings on various platforms. We only Consider businesses with consistently high ratings throughout the years.
3. Reputation:
Investigate the overall reputation of the business within the local community. We Assess how the business handles negative feedback.
4. History:
Research the business’s history, including how long they’ve been in operation.
5. Complaints:
Check for any filed complaints with the Better Business Bureau or other relevant agencies and Assess how the business addresses and resolves complaints.
6. Customer Satisfaction:
We seek out testimonials from previous customers and Look for patterns in customer satisfaction or dissatisfaction.
Physical Facilities and Safety:
7. Facilities:
Evaluate the cleanliness and organization of physical facilities such as Considering the accessibility of the business location.
8. Safety Measures:
Ensure the business complies with safety regulations and standards. We closely Check for any reported safety incidents.
Performance and Trust:
9. Results:
Examine case studies or examples of the business’s results. We Verify different claims made by the business regarding their performance.
10. Trustworthiness:
Assess the overall trustworthiness of the business by Considering factors such as transparency and integrity.
Financial Transparency:
11. Cost Transparency:
Look for businesses that are transparent about their pricing.
Evaluate if there are hidden fees or unexpected costs.
General Excellence and Recognition:
12. General Excellence:
Consider awards, certifications, or recognition that demonstrate general excellence.
Evaluate the business’s commitment to quality.
13. Industry Affiliation:
Check if the business is affiliated with industry-specific associations.
Consider how these affiliations contribute to the business’s credibility.
Business Legitimacy:
14. License and Accreditation:
Verify that the business holds the necessary licenses and accreditations.
Ensure compliance with industry standards.
15. Employee Qualifications:
Assess the qualifications and expertise of the business’s employees.
Consider certifications or relevant training.
Technological Innovation:
16. Technology and Innovation:
Evaluate the use of technology and innovation within the business by Considering how these contribute to the overall service quality.
17. Up-to-Date Technology:
Ensure the business utilizes up-to-date technology and tools.
Community and Social Responsibility:
18. Community Involvement:
Check for the business’s involvement in local community initiatives.
Consider businesses that give back to the community.
19. Environmental Responsibility:
Assess the business’s commitment to environmental sustainability.
Consider eco-friendly practices.
Communication and Accessibility:
20. Communication:
Assess the clarity and effectiveness of the business’s communication.
Consider responsiveness to inquiries.
21. Social Media Presence:
Evaluate the business’s activity and engagement on social media.
Consider how they handle communication and feedback online.
22. Accessibility:
Evaluate the accessibility of the business for individuals with disabilities.
Consider if they have accommodations in place.
Policies and Practices:
23. Refund and Return Policies:
Check the business’s policies regarding refunds and returns.
Assess fairness and transparency in these policies.
Crisis Management and Preparedness:
24. Crisis Management:
Assess how the business handles crises or unexpected situations. Consider any public statements or actions during challenging times.
Customer Education:
25. Customer Education:
Evaluate if the business provides educational resources to customers. Consider the level of transparency in explaining their products or services.